Customer Service

Shipping & Delivery
All free shipping items are sent via USPS of FedEx at the sole discretion of HBC6.  USPS Priority Mail class is for the lower 48 states only. Alaska and Hawaii will ship USPS Parcel Post or USPS First Class Mail. All items over $74 are subject to signature confirmation for delivery.

HBC International Shipping

International shipments are sent via USPS. Tracking is generally not available on International orders.

It is the customer's responsibility to pay all duties, import fees and taxes on items purchased. This includes, but is not limited to VAT, Tariffs, Fines, Levies, Cleaning, Inspection fees or any other charges imposed, which may be imposed, by the addressee nation. The customer is responsible for all import documentation, certification and any other requirements of the addressee nation, which may be required to obtain your shipment.

Delivery time is estimated 6 - 14 business days, depending on destination and your country's postal services. Delivery may take as long as 30 days for some destinations. Tracking is rarely available for international destinations.

Insurance is provided on all international deliveries. If an international package is lost in the mail, an insurance claim will be filled 45 days from date of order. After an investigation by the USPS, a claim may be paid. The purchaser will receive a refund for the full purchase amount, including shipping charges, if and when a claim is paid by the shipping company. Lost, damaged or stolen items not covered by USPS International Mail insurance are the responsibility of the buyer.

Each country has its own laws and regulations concerning duties, taxes and customs fees. It is the responsibility of the purchaser to know the laws and regulations concerning importing items from the US.

Europe & Asia  

6-21 days for delivery
Shipping Starts at $10.50 - $55.00 for PMI. Express mail will cost more. 
*All goods sent to the UK are liable to customs duty and Value Added Tax on importation whether or not the package is marked as a gift;
**Many types of merchandise, unless sent as unsolicited gifts, require import licenses that the addressees must obtain from the British Board of Trade.

Australia
9-21 days for delivery
Shipping Starts at $12.50 USD
*Duty may be levied on all items, payable by addressee.

Canada
4-10 days for delivery
Shipping Starts at $6.50 USD
*For all casual and commercial items valued under 1,600 Canadian dollars, Canada Post will collect the assessed duties and excise taxes and a handling fee of 5 Canadian dollars from the addressee.

It is the customer's responsibility to pay all duties, import fees and taxes on items purchased. This includes, but is not limited to VAT, Tariffs, Fines, Levies, Cleaning, Inspection fees or any other charges imposed, which may be imposed, by the addressee nation. The customer is responsible for all import documentation, certification and any other requirements of the addressee nation, which may be required to obtain your shipment.


Privacy & Security
We will never sell, give away or trade your information with anyone - ever. This policy IS NOT subject to change. Since the begining, we have been focused on your security and we believe, your privacy is paramount to the site and your security. We will never request any credit card information via email. We use PCI-DSS compliant servers in a secure environment to ensure all transactions are completed securely. 

Returns
All returns must have an RMA. To aquire an RMA, simply email support@hbc6.com with your order number and the item(s) you would like to return and will will provide you with an RMA. If you would like a prepaid mailing label, please indicate in your RMA request that you would like a pre-paid mailing label. The actual cost of the return label will be deducted from your refund. Our prepaid return labels cost anywhere from $2 to $11 for any address in the lower 48 states. Our prepaid return labels are cheaper than what you would pay at the post office - guaranteed. We charge the actual return cost and not an inflated return label cost.

Ordering
Ordering online is the most secure method of shopping with HBC6. All transactions are processed on Authorize.net servers, which are known for their iron-clad security and one of the most trusted names in online transaction processing. Your security is guaranteed and encrypted with 2048b encryption methods - the most secure in the industry. Shop online with HBC6, it's safe, it's secure and it's fast!

Payment, Pricing & Promotions
All pricing and promotional prices are subject to change at any time. We strongly encourage you to take advantage of any pricing offer you see as soon as you see it. Coupon stacking is not allowed and all coupon transactions will be verified to meet compliance.

Viewing Orders
To view your order and order status, just log in to your account. You'll find a lot of important informatin about your orders and order history in your account pages.

Updating Account Information
If you need to update in account information, log in to your account. You can change your addresses, change your phone numbers, track packages and a lot more from your account page.