Wetsuits - Fall/Winter 2012
UPS and USPS Shipping
Low Price Guarantee

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HBCSurf Return Policy Most items can be returned for a period of 30 days, from purchase and are subject to to 10% Restock Fee plus shipping charges. Items returned 30 days to 45 days after purchase, are subject to 20% Restock fee plus shipping charges. Expedited Shipping method charges are none refundable.

Special Item return Fees.
Surfboards are subject to a return fee of the shipping cost + a restock fee (usually $160 - $300 to cover shipping costs)
Boardbags and other large or heavy items may be subject to oversized shipping fees.

Non Returnable Items
Items that are, used, damaged, soiled, torn or damaged in any way are non returnable. Wetsuits, once worn are non returnable. Bikinis, once worn are non-returnable. Item worn and washed are not returnable.
TXT 843-560-9009 It's fast and it's free. We won't ever put your number in a list, this is for customer service ONLY. Your local carrier may charge for TXT messages. International customers are invited to text us too.

877-560-9009 That's toll free in the US and a great option. Monday through Friday from 11am - 11pm. This line gets a lot of calls, so leave a message if we can't answer and we will call you back.

Email us support (at) hbc6.com - Fix the email and Check your spam for replies.

Come by the shop. The storefront is 811 Coleman Blvd, Mount Pleasant, SC 29464
It's both really and even a few more. One server can't handle all of the requests, so we've broken our site down into individual servers set for specific goals.

One servers the images, another handles the pages, one is for registration and tracking and a completely different one for secure transactions. HBC6.com HostelBoardCompany.com and HBCSurf.com are all the same company, just different servers, so your images and inventory get updated ASAP!

Then why are we using HBC6.com? It's the fastest and most reliable server. Changing the name to HBCSurf.com or HostelBoardCompany.com wouldn't be cost effective. We would have to recertify all the security checks and then we would have to pass that cost to you in higher prices and nobody wants that!
Billabong, Nixon and a few other companies can not be shipped to a non-US address. (There are exceptions) That's their policy - not ours. Most items now indicate if an item can be shipped abroad.

Israel, Guam, Puerto Rico and other US Territories and protectorates are exceptions to these rules.

Estimated Delivery Time Shipping times to various countries is all over the place for shipping times.
First Class Mail International is the slowest and may take 30 days. But it is cheap.
Priority Mail International Faster and more expensive. It's usually 7+ real days for a delivery.
Express Mail International This is the fastest, but can still be slow. Usually 7 days is the average.
99.9% of items are shipped the same day. We ship items Monday through Friday. Our last pickup is at 4pm Eastern. Orders placed after 4pm Eastern, will be shipped the next business day.

Yes, everything will ship free to a US address. There's no minimum purchase. If you can order it, it will ship to a US address for free*.

OK, that's not 100% true all the time. Big packages, like 13 foot long surfboards, and other oversized packages, like surfboards shipped outside of the continental US may require additional shipping charges. Most items are indicated if they wil require additional and oversized shipping charges.

Is return shipping free too? Sorry, but no. But we do have some inexpensive UPS return options. We charge what we're charged and it's generally less expensive than what you would pay at UPS or USPS.